FAQ´s

Shopping and shipping

– Our shipments will be made through the TNT carrier. During the process of purchasing a product, after you have written your shipping details, you will be shown the shipping costs
and the estimated shipping time automatically.

The expected time period will be displayed automatically in the shopping cart depending on the country and address as well.

– After making the payment, you should receive an email in the next few hours confirming your order, where you will find a description of the products and order number, that you can use as a reference to contact us at any time. If you do not receive any email in the 24 hours following the purchase, please contact us via email: geral@avknitting.com

Returns and Cancellation:

– It’s not possible to cancel your order once it has been placed, however try to get in touch with us as soon as possible via email geral@avknitting.com, and if your order has not been prepared we will initiate your cancellation free of charge. If this is not possible, you may later return your order within 14 days. Caso não seja possível, poderá posteriormente devolver a sua encomenda no prazo de 14 dias.

– Yes, after receiving your order, you have a period of 14 days to contact us via email geral@avknitting.com and request a refund without any additional cost except shipping costs.

You must choose a courier company and always return the parcel by registered mail within the 14-day period. Unfortunately we will not be able to cover the transportation costs.

– We will refund you using the same payment method you used to make the purchase. Once the product arrives at our facility and it is checked to be in its original condition, we will process your refund.

Products:

– All the products that can be found in the online store are produced by the company Avelana, fabrica de malhas, SA, owner of the brand AV Knitting.

– You can buy fabric starting from 1 meter.

We offer free samples up to 5 different types of knits, exceeding that number the price per sample will be 30 cents for each sample you add.

Payments:

– You can pay by credit card, MB WAY, ATM or PayPal.

Certifications:

– If a product is certified, this means that it has undergone a series of tests and checks that prove that a certain product conforms to the practices of the entity it certifies.

GOTS, Fairtrade, Oeko-tex, BCI, GRS, OCS.

– If you would like more information about each of our product certifications, you can visit our page just for this purpose by clicking on the link here.

Discounts:

– Yes, we offer two discounts! 10% if you subscribe to our newsletter and 15% on any knitwear in the sustainable category!

– You can subscribe to our newsletter here and get the discount on sustainable items by applying the code “sustainable15” in your shopping cart.

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